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Privacy Policy

Privacy Policy for LaundryService Android Application

Effective Date: 27 Mar. 2025

LaundryService ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LaundryService Android application ("the App"). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

a) Personal Information

  • Name
  • Phone Number
  • Email Address
  • Address (for pickup & delivery)
  • Payment information (processed securely via third-party payment processors)

b) Usage Information

  • App usage statistics
  • Service history
  • Order details
  • Device information (model, OS version)

c) Location Information

  • Precise location (only when required for pickup and delivery)
2. How We Use Your Information
  • Provide laundry pickup, cleaning, and delivery services.
  • Manage orders and payments.
  • Communicate with you regarding your orders, updates, and promotions.
  • Improve the functionality and performance of the App.
  • Respond to customer service requests.
3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Service providers (delivery staff, payment processors, customer support).
  • Authorities if required by law.
4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, please be aware that no security system is impenetrable.

5. Your Rights and Choices
  • Access, update, or delete your account information from within the app.
  • Opt-out of promotional communications.
  • Request the deletion of your data by contacting us at support@laundryservice.ae.
6. Third-Party Services

Our App may contain links or integrations with third-party services (e.g., payment gateways). Their privacy practices are governed by their respective privacy policies.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of significant changes via the App or email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Terms and Conditions

Effective Date: [Insert Date]

Welcome to LaundryService! By using our Android application ("the App"), you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the App.

2. Services

LaundryService provides laundry pickup, cleaning, and delivery services via the App.

3. User Responsibilities
  • You agree to provide accurate information.
  • You agree not to misuse the App.
  • You agree to pay for all services requested.
4. Payments

All payments are securely processed through trusted third-party payment gateways. Prices are subject to change, but you will always be notified before confirming an order.

5. Cancellation & Refunds

Cancellation is permitted before the pickup is made. Refunds, if applicable, will be processed as per our refund policy displayed within the App.

6. Limitation of Liability

LaundryService is not liable for:

  • Any indirect or consequential damages.
  • Losses due to service delays or unavailability.
  • Damage or loss of items beyond the terms specified in our refund policy.
7. Termination

We reserve the right to suspend or terminate your account for any misuse or violation of these Terms.

8. Governing Law

These Terms shall be governed by the laws of [Your Country/Region].

9. Contact

For questions regarding these Terms, please contact us at support@laundryservice.ae.

LaundryService - Privacy Notice

We respect your privacy. LaundryService collects your name, contact details, address, and order information to provide laundry pickup and delivery services.

We:

  • Only collect necessary information.
  • Do not sell your data.
  • Use secure payment and delivery partners.

By using LaundryService, you agree to our full Privacy Policy available here or in the App settings.

For questions, contact us at support@laundryservice.ae.